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100% Alpackaull. Svensk design. Bolivianskt hantverk.

Refund Policy

Returns
Our policy lasts 2 months. If 2 months have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Of course you can try it ot carefully.

To complete your return, we require a receipt or proof of purchase.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
order@favvotrojan.se.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@favvotrojan.se and send your item to: Byggmästaregatan 6a Lund SE 22237.

Shipping
To return your product, you should mail your product to: Byggmästaregatan 6a Lund SE 22237

We will pay your shipping costs for returning your item. Contact us at fragor@favvotrojan.se, and we'll give you further instructions.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.